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  1. chanelseah said... This review is split into 2 because google has a character limit, but I am so throughly annoyed at the place I feel a strong need to warn everyone about it. Part 1:This one star rating is one star too high, because even a 1 star rating is far to high for one of the worst places I've ever been to. Their procedures are extremely mediocre and really produces little to no results at all. But putting that aside, what is most horrifying is their marketing methods and hard sell techniques. My mum and I got a free time trial from her calling into some radio station promotion. With a fairly open mind, we went ahead to book our first appointment with them. True enough, before we even started the free trial procedure they sat us down and started the age-old gimmick of scanning your skin and telling you how utterly horrible ur skin condition was and how it will worsen if you don't deal with it. After about 20minutes of dooms-day talk, they then flash photos of their "customers" who have experienced miraculous results. This endedoff with them saying that they are having a promotion for a package of 10 treatments. I understand that a business is a business and they have to sell products in order to stay in business, but to try and push us into signing on for a $1880 package before even allowing us to start our free trial session, is way to much and far to early. After insisting for about 10 minutes that we would like to try first before making any decisions, they finally agreed and let us start the facial. The facial itself was nothing special. The usual steps and the usual length of time facials usually take. Do note that my constant repetition of the word "usual", is not because I have limited vocabulary but rather it is the only word that stays true to exactly how mediocre the treatment was. Its didn't do any harm to my skin but it certainly did no good. About the same as if you cleanse then exfoliate your skin and put on a mask at home yourself. Except the latter of course cost about 1/10 the price you pay in Victoria Facelift. Procedure aside, we came out of the room after we were done and moved to leave. Immediately we were stopped and ushered into a small room by 2-3 beauticians who were standing by the counter. They said they already prepared a collagen drink and would like to debrief before we leave. Sensing that this is going to be another bout of hard sell, I immediately insisted on leaving, but the lady who did my mum's facial played the pity card and said her manager would be very angry at her for not completing the debriefing process. My mum being soft hearted said a drink won't hurt and thus we sat down once more. They brought up the $1880 package again, do note that the $1880 is for my mum's 10 treatment package, I can't remember how much they offered me, but I do remember them saying that I was entitled to a student rate of $1280, which was such utter bullshit. Anyways, the drink was finished and we wanted to leave but they wouldn't let us go and just as I stood up, one of their colleagues ran in and said they will make an exception and allow us to try an extra 3 sessions for $348 a person. The whole thing went on for about 30mins, eventually my mum succumbed and signed the both of us on for another 3 sessions. As unhappy as I was about being pushed into buying I don't like very much I let it go because $348 was not a big enough deal to flip out at my mum. This review is split into 2 because google has a character limit, but I am so throughly annoyed at the place I feel a strong need to warn everyone about it.August 20, 2016 at 10:44 PM chanelseah said... This review is split into 2 because google has a character limit, but I am so throughly annoyed at the place I feel a strong need to warn everyone about it. Part 2:2 sessions went by with constant hard sell from the moment we step in until we leave. Both sessions ended up with us sitting in the same room for 15-20mins steadily refusing an extension to our package. Finally, on finishing the last session, we stood to leave straightaway because we have heard enough of their relentless jabber. This time, they stopped us at the door and claimed that we have won their lucky draw. The prize was one more free session, arguably the biggest bullshit I've ever heard. They started to get really rude and had horrible attitudes when we ignored their insistence for us to book an appointment for that "free" session. I thought the matter was over, but who knows, they called again the following week and the week after. My mum got really pissed and told to them to stop. We didn't hear from them again until 3-4 months later, which is 2 weeks ago they called AGAIN and asked us to book an appointment for the "free session". When my mum refused, they said they cannot close our file unless we either come down and finish that "free" session or come down to sign off saying that we don't want that "free" session. WHAT BULLSHIT. Before hanging up, my mum warned them not to call me because she know I was busy and had meetings regularly but who knows, I just got a called from them yesterday saying the same story. I tried to be polite and said no but she insisted on me hearing her out about how their company policy requires us to come down and sign off a form to reject the last "free" session. I tolerated for as long as I could and when she (by the name of EUNICE) won't shut up, I simply hung up the phone. Unbelievably, 30mins later they got another beautician to call me and interrupted me in the middle of a meeting. I really couldn't take it anymore and told her off. If I could sue/officially lodge a complain at the consumer's association for harassment, I would do so. I hope that everyone out there reads this and NEVER step into this place ever. There are hundreds of beauty centers out there who have the same if not better treatments than them. One of the most horrible experiences imaginable.August 20, 2016 at 10:44 PM Mummy Chan said... Dear chanelseah, Thank you so much for leaving your comment and I am so so sorry to learn your horrible experience with them. I do think my readers would thank you for sharing this too.. I must say a lot of beauty salons have the same kind of hard sale tactics, but over the years most have learned their lessons, so I totally didn't expect to experience such treatment, I seriously felt being threatened when I was there. And hopefully those who read about our experience, will be firm in rejecting their offers because we consumers definitely do not deserve this kind of service.August 22, 2016 at 3:44 PM
  2. MOI / JURIS8 September at 09:00 · <CONSUMER PROTECTION>An 82 year-old lady was persuaded to part with $400,000 to sign up for slimming packages with London Weight Management, part of the Euro Group which also owns New York Skin Solutions and Yun Nam Hair Care and victoria facelift and shakura pigmentation After allegedly suffering diarrhoea, a skin rash and pus discharge from the treatments, she filed a lawsuit seeking compensation and refund of some $450,000 from the slimming centre.This is an important case not least because it proffers our Courts the opportunity to set down clear guidance as to (a) what amounts to pressure selling and unconscionable T&Cs, (b) how/when T&Cs ought to be incorporated into consumer contracts as to be enforceable, © whether advance payment for un-utilised services can be forfeited, among others.Woman, 85, sues slimming centre over $400k treatmentThe family of a diabetic 82-year-old woman, who wanted to lose weight for health reasons, visited a branch of London Weight Management in 2013 after seeing…STRAITSTIMES.COM|BY SELINA LUM
  3. Hi all, I have been reading up on Shakura for a good half year. I am currently intending to pursue civil suit against them. As mentioned by other users, I have also tried CASE and Small Claims but they dont't really handle such cases. I wish to share my story and hope my journey against Shakura may help others here who are affected. It is my personal story and I have pictures and recordings as evidences. I started with a Groupon or Deal.com.sg trial early April 2014 (been some time and I can't remember the price). I have tried other beauty solutions for pigmentation like soft laser, IPL, E-light etc from various beauty salons but I dont't see improvement. So I decided to try Shakura. Paid $1300 for 10 sessions of milk peeling (I think that's what it's called). The specialist said it's the first stage (out of 3 stages) of their pigmentation programme. The next stage is healing followed by final stage of actual removal of pigmentation. Reason given was that spots needed to be soften and skin needed to be "healed" optimally before removal. From 10 April 2014 to 3 August 2015, I did 4 sessions. On the 5th session on 13 August 2015, I complained that there's no improvement before my treatment started, so they suggested to upgrade my package to 10 sessions of "healing". Paid an additional $2140. On top of that they suggested to do a "skin test" to see if my skin was suitable to do the third stage "removal". To my understanding, a skin test does not involve invasive procedures or harmful side effects. The consultant also did not explain what the skin test is about (as in what are the procedures and machine/substances used). During the facial, my eyes were covered with cotton pads/tissue. The skin test process started with application of substance. After a while, I felt the therapist using some object to scrap the spot they decided to test on. It was painful but I did not stop them as I thought it was part of the necessary process just like IPL hurts too. After some scraping, the therapist put a soaked cotton pad over the "tested area" for some time. Then mask followed. After the facial, I was horrified to see myself in the mirror in the facial room! There was a "red mark" on the "tested area"! I confronted my consultant, she assured it will go away after a few days. So I waited a few days. It turned out bad. The "red mark" became a scab, resembling the hardened skin that forms after a scratch or cut and bleeding. I went to see my consultant. This time she said it'll go away after a week. I waited again. But I took pics of the scab everyday or every few days to document the changes. Horrified, the scab now became a crater on my face!!! It was so obvious the part that was "tested" became an ugly depression on my face and I was ashamed to go out! I went to the outlet to confront my consultant but she happened to be off work. Another specialist spoke to me and this time, she said it'll take a month or two for the skin to heal depending on individual. I taped our conversation. I know the recording will be of use someday. I was wary of them already. By then it was Sept or Oct 2015 already and they have been feeding me with lies of my skin healing in time to come but yet will not give me an exact time when my wound will heal. Then after I told them I'm gonna pursue the matter with CASE and Small Claims, they offered me 10 free sessions of "healing" to aid the process of my skin returning to what it used to be. I did intensive sessions weekly. There wasn't any improvements. After 10 sessions and my skin still has the scar. They claimed the scar was no longer as bad as before. But I insisted they had obliged to restore my face. But they said there was nothing else they would do free for me anymore. They even had the cheek to ask me to continue my "healing" package so that my scar can improve! I was so mad! I told them there's no way I'm gonna use my own money to pay to repair the damage they have done to my face. It was absurd to the core! I told them I wanted a refund. They burdened me with all the terms and conditions etc in the receipt I signed. $50 admin fee will be charged, plus a 20% deduction from my balance worth. I refused their terms. Spent a lot of time and wasted trips to the salon arguing with them. The final settlement with them in Dec 2015 was the full refund of my package but had to deduct the $50 admin fee. But they said in order to get the refund, I am to sign an agreement that frees them from all liabilities after the refund is given. I hesitated and dragged the issue til now as I have found a law firm that's willing to take my case and is confident of winning. All I needed was a certified doctor's diagnosis in black and white. I have been to polyclinic then specialist at govt hospital to review my face. I am very certain the dermatologist wrote "scar" in his diagnosis. But his diagnosis was brief. I am currently looking at having a second diagnosis. Just to share, the scar is still on my face up til now. But through many months of proper face care (zero beauty salon facials), I'm glad it helped to make the scar less obvious. Nonetheless, it's still there and I'm still upset with Shakura. I hope my experience will shed some light on their facials. Meanwhile if anyone has a reputable and not expensive dermatology specialist to reccommend for my second diagnosis, please do let me know.To: feedback_skr@shakurabeauty.com
  4. chanelseah said... This review is split into 2 because google has a character limit, but I am so throughly annoyed at the place I feel a strong need to warn everyone about it. Part 1:This one star rating is one star too high, because even a 1 star rating is far to high for one of the worst places I've ever been to. Their procedures are extremely mediocre and really produces little to no results at all. But putting that aside, what is most horrifying is their marketing methods and hard sell techniques. My mum and I got a free time trial from her calling into some radio station promotion. With a fairly open mind, we went ahead to book our first appointment with them. True enough, before we even started the free trial procedure they sat us down and started the age-old gimmick of scanning your skin and telling you how utterly horrible ur skin condition was and how it will worsen if you don't deal with it. After about 20minutes of dooms-day talk, they then flash photos of their "customers" who have experienced miraculous results. This endedoff with them saying that they are having a promotion for a package of 10 treatments. I understand that a business is a business and they have to sell products in order to stay in business, but to try and push us into signing on for a $1880 package before even allowing us to start our free trial session, is way to much and far to early. After insisting for about 10 minutes that we would like to try first before making any decisions, they finally agreed and let us start the facial. The facial itself was nothing special. The usual steps and the usual length of time facials usually take. Do note that my constant repetition of the word "usual", is not because I have limited vocabulary but rather it is the only word that stays true to exactly how mediocre the treatment was. Its didn't do any harm to my skin but it certainly did no good. About the same as if you cleanse then exfoliate your skin and put on a mask at home yourself. Except the latter of course cost about 1/10 the price you pay in Victoria Facelift. Procedure aside, we came out of the room after we were done and moved to leave. Immediately we were stopped and ushered into a small room by 2-3 beauticians who were standing by the counter. They said they already prepared a collagen drink and would like to debrief before we leave. Sensing that this is going to be another bout of hard sell, I immediately insisted on leaving, but the lady who did my mum's facial played the pity card and said her manager would be very angry at her for not completing the debriefing process. My mum being soft hearted said a drink won't hurt and thus we sat down once more. They brought up the $1880 package again, do note that the $1880 is for my mum's 10 treatment package, I can't remember how much they offered me, but I do remember them saying that I was entitled to a student rate of $1280, which was such utter bullshit. Anyways, the drink was finished and we wanted to leave but they wouldn't let us go and just as I stood up, one of their colleagues ran in and said they will make an exception and allow us to try an extra 3 sessions for $348 a person. The whole thing went on for about 30mins, eventually my mum succumbed and signed the both of us on for another 3 sessions. As unhappy as I was about being pushed into buying I don't like very much I let it go because $348 was not a big enough deal to flip out at my mum. This review is split into 2 because google has a character limit, but I am so throughly annoyed at the place I feel a strong need to warn everyone about it.August 20, 2016 at 10:44 PM chanelseah said... This review is split into 2 because google has a character limit, but I am so throughly annoyed at the place I feel a strong need to warn everyone about it. Part 2:2 sessions went by with constant hard sell from the moment we step in until we leave. Both sessions ended up with us sitting in the same room for 15-20mins steadily refusing an extension to our package. Finally, on finishing the last session, we stood to leave straightaway because we have heard enough of their relentless jabber. This time, they stopped us at the door and claimed that we have won their lucky draw. The prize was one more free session, arguably the biggest bullshit I've ever heard. They started to get really rude and had horrible attitudes when we ignored their insistence for us to book an appointment for that "free" session. I thought the matter was over, but who knows, they called again the following week and the week after. My mum got really pissed and told to them to stop. We didn't hear from them again until 3-4 months later, which is 2 weeks ago they called AGAIN and asked us to book an appointment for the "free session". When my mum refused, they said they cannot close our file unless we either come down and finish that "free" session or come down to sign off saying that we don't want that "free" session. WHAT BULLSHIT. Before hanging up, my mum warned them not to call me because she know I was busy and had meetings regularly but who knows, I just got a called from them yesterday saying the same story. I tried to be polite and said no but she insisted on me hearing her out about how their company policy requires us to come down and sign off a form to reject the last "free" session. I tolerated for as long as I could and when she (by the name of EUNICE) won't shut up, I simply hung up the phone. Unbelievably, 30mins later they got another beautician to call me and interrupted me in the middle of a meeting. I really couldn't take it anymore and told her off. If I could sue/officially lodge a complain at the consumer's association for harassment, I would do so. I hope that everyone out there reads this and NEVER step into this place ever. There are hundreds of beauty centers out there who have the same if not better treatments than them. One of the most horrible experiences imaginable.August 20, 2016 at 10:44 PM Mummy Chan said... Dear chanelseah, Thank you so much for leaving your comment and I am so so sorry to learn your horrible experience with them. I do think my readers would thank you for sharing this too.. I must say a lot of beauty salons have the same kind of hard sale tactics, but over the years most have learned their lessons, so I totally didn't expect to experience such treatment, I seriously felt being threatened when I was there. And hopefully those who read about our experience, will be firm in rejecting their offers because we consumers definitely do not deserve this kind of service.August 22, 2016 at 3:44 PM
  5. 1 simply washing and massaging my face for no more than 10 minute, I probably can achieve the same kind of result. Okay, right, maybe not as great but I am just trying to say, the result from their facial will wear off within a short period of time, so it's NOT permanent! And i have absolutely no confidence that it will stay permanent even if I were to sign up for their 3k+ package and visit them regularly. Yes here comes the steep price tag. I would say it costs as much as, or probably even more, than my laser package with Drx clinic. But hey, even if it's cheaper, I am in the good hands of professional doctors with Drx. So I totally could not see the point of paying such a huge amount for a facial package that has totally nothing to impress. Let me be honest, the worst part of the facial experience, must be post treatment when I was asked to go back into the consultation room again, and the consultant whipped up with all sorts of permutations based on the standard package price. When I said no firmly to every single item she's trying to sell me. Within 5 minute, she provided me with different special offers, from 100 dollars top up for 1 more treatment, to 100 dollars top up for 2 more treatments, then to 12 dollars top up for just 1 more treatment, and finally to another absolutely FREE treatment, which by now, you should have known that there's definitely no such thing as FREE with them. I left the place eventually after grabbing the free sample of 3 signature products from her, seriously I couldn't remember how I managed to step out of that room anymore. So I know this review might raise a lot of concerns but I am just being honest with my readers here. I searched on the internet for their reviews and true enough, most of the feedback is that this salon is very hard selling so, I am not saying their treatment is not good, in fact all their before/after pictures are extremely convincing. Personally I just feelLe Queenzewins hands down with their facial service for sure!Tags: None It took me a long time (nearly 4 months) to decide, on sharing my first and definitely the last experience with this facial salon at the newly renovated Whitesands shopping center. I first got to know about this place through Kiss92. As my family is royal Kiss92 fans, I've been hearing their special offer of this "FREE NON-INVASIVE FACE LIFTING FACIAL" deal. All I need to do is to message my particulars to Kiss92, and true enough, I got a call from a consultant at Victoria Face Lift (Whitesands Branch) and fixed my appointment on a Friday afternoon. The salon looks pretty gorgeous and I felt very comfortable the moment I stepped in. The service was nice although, I wasn't feeling good when I saw 3 or 4 consultants chit chatting at the reception area. I was then brought into a private room to meet my consultant. She's pretty with beautiful skin, and has this very chatty and bubbly personality. She's friendly yes, but over friendly for my liking. I knew she's going to be pushy the moment she took out a piece of paper and started listing down the steps of my facial. Okay, so...Do not ask me about the name of the facial.Do not ask me about the duration of the facial.Do not ask me about the machines used. Basically, I was not told any details about the above, all I knew was, the "FREE" session I got through Kiss92, consists only 4 steps which is the super basic cleanse, extract, tone and moisturize. So, how would you call that a face uplifting facial if the steps are so basic? And guess what, to enjoy their 12 steps signature facial (which is exactly the reason why I was there), I need to top up an additional amount of S$288, and that's still before GST (which I only found out upon making payment)!!! Alright I do not blame Kiss92 for this at all, I am sure they've done their job by informing us "T&C applies", but still, this is the exact reason why I decided to share my own experience now. Feeling like being placed on a chopping board, I didn't have much time to reconsider before agreeing to the top up amount. The consultant did a scan of my skin and described it as "completely lost elasticity". I've tried out so many different kind of skin analysis before, I know how collagen looks, they should be diamond shaped and although it's true that certain parts of my face, the "diamond" looked rather out of shape, overall it's definitely not as bad as she described. But I guess that's the only way to make me believe in their service, so I am not too bothered. Then, I was ushered into the facial room, which to my disappointment, is a single room but rather small. The facial itself took around 1 hour+. My consultant is fast but a little rough so I won't say I enjoyed the whole process. And the result? Yes I do see a little bit of lifting result when she compared my before and after photos on her machine. But, the photos are my bare face photos which, by simply washing and massaging my face for no more than 10 minute, I probably can achieve the same kind of result. Okay, right, maybe not as great but I am just trying to say, the result from their facial will wear off within a short period of time, so it's NOT permanent! And i have absolutely no confidence that it will stay permanent even if I were to sign up for their 3k+ package and visit them regularly. Yes here comes the steep price tag. I would say it costs as much as, or probably even more, than my laser package with Drx clinic. But hey, even if it's cheaper, I am in the good hands of professional doctors with Drx. So I totally could not see the point of paying such a huge amount for a facial package that has totally nothing to impress. Let me be honest, the worst part of the facial experience, must be post treatment when I was asked to go back into the consultation room again, and the consultant whipped up with all sorts of permutations based on the standard package price. When I said no firmly to every single item she's trying to sell me. Within 5 minute, she provided me with different special offers, from 100 dollars top up for 1 more treatment, to 100 dollars top up for 2 more treatments, then to 12 dollars top up for just 1 more treatment, and finally to another absolutely FREE treatment, which by now, you should have known that there's definitely no such thing as FREE with them. I left the place eventually after grabbing the free sample of 3 signature products from her, seriously I couldn't remember how I managed to step out of that room anymore. So I know this review might raise a lot of concerns but I am just being honest with my readers here. I searched on the internet for their reviews and true enough, most of the feedback is that this salon is very hard selling so, I am not saying their treatment is not good, in fact all their before/after pictures are extremely convincing. Personally I just feelLe Queenzewins hands down with their facial service for sure!
  6. Argh!!! I'm starting this thread in frustration, dissapointment, anger!!. Man, am hating myself to even try their free facial promotion! Oh, the agony! Girls, whatever you do. DO NOT STEP INTO NEW YORK SKIN SOLUTION CENTRE!! I went there 3 weeks ago to try their facial. Reached there around 6 something. This is what happened. 1. I waited for 10 minutes for their "consultant" to get ready. 2. 20 - 25 minutes of skin analysis. Showed some pictures of "problematic" area 3. Went into a small, compact room for facial from around 7 till 8 plus. 4. The nightmare started right after they finished the facial "treatment". Was asked to wait in a room where the earlier "consultant" hardsell me to buy their package. Let's call her A. A asked me to sign up to 20 facial "treatment" which cost around 6k. I said I've another package somewhere. She then reduced the supposingly 20 times facial that I needed to 10. Even when I pleaded to go toilet, A wouldn't allow and with that, called another "consultant" to come. Let's call her B 5. 9 something pm. A and B started their role playing where B was making sinister remarks and all. 6. 10 something pm. A and B called another to come in. Let just call her C. Three stooges all with united power kept on babbling till I can't take it anymore. I told them I haven't have dinner yet but they just can't stop till I sign in at least 5 facial package or leave down a RM 500 deposits which they claimed can be used to buy products later. Bottom line, they won't let me off until they made sales from me, regardless of how much it is. 7. 11.10 pm!! I can't take in anymore. I paid RM1400 for their 5 times facial with a set of products consist of cleanser, toner, moisturizer. I went home tired but thought to myself, maybe..just maybe there would be results afterall. A week later, (facial coupled with using their product) 1st time facial - Had major breakouts on forehead. Skin rough. Uneven tone. Another week later (they said I've to follow their schedule which is to have the facial done every 10 days for better result, that's why the consistent "facial pampering" visits) 2nd time facial - Not only major breakouts, I had red spots all over my face! My pores are enlarged and my skin is rough. My fiance asked me to stop using their products. He said he has never seen so many breakouts on my face before. My colleagues asked why my skin condition worsen recently!! And I can't stand looking at myself in the mirror anymore!!! :( HELP!!!! :( Am feeling really really low now. :( Hafifi Mdnoor I havee been to their sister company, New York Skin solution, yup they use the same technic to trap me in the room to the sign their contract Put you in the dark room, persuaded me to sign, they will call their superior if i refused to sign the contract. I can leave only when i was forced to sign the contract and payment was being made..a company full crap..use cheap price to bait pple..7 · November 18, 2014 at 6:32am · Edited https://fbcdn-profile-a.akamaihd.net...7e3b4fecb1481f Nafeesa Docura curious - how do they stop you from leaving? like this need to teach all potential customers how to kung fu so they can leave... November 13, 2014 at 8:53pm · Editedhttps://fbcdn-profile-a.akamaihd.net...2b3e50e60f7956 Hafifi Mdnoor They placed you in a room an locked the door and surrounded you..at that time i was younger i do not know how to react but now ill just call the police if encounter a similar situation again..it is wise not9 to bring any cards or ic during such visits.. 3 · November 13, 2014 at 10:40pm · Editedhttps://fbcdn-profile-a.akamaihd.net...7ceaa4a580363d Karen Tan New York n Beijing 101 r competitors.. Not sister companiess
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