Hi all, this is my first post after lurking in here for so long, but I have been very angry with KTS Garden Kuching. So for anyone who is planning a wedding in Kuching, please do take note of the following.
What happened was that we had indicated interest to KTS Garden since December, and each correspondence to them took them one week to either reply with an email or phonecall. On our end, we have to admit that we didn't rush them too much as well, as the discussion indicated that we would pretty much be able to get the venue.
On Monday, 7 January, we received the email from their coordinator indicating that she would be happy to meet us to discuss the finer details of our package (garden ROM and the dinner banquet). On Tuesday 8 January, we received an abrupt email saying that the date that we want has been booked by someone else and they would be happy to give us a "special package" if we change our date.
No phonecall at all to tell us that "hey, someone else is interested, please put down a deposit." Just those 5-6 lines in the email.
So my fiance gave the coordinator a call, only to find out that another couple had approached the Datin (basically the lady boss) directly, who then bypassed the coordinator (her daughter) to place the booking and deposit. Granted that we had not paid a deposit, but the least that they could have done would have been to give us a courtesy phonecall. Nada. ZILCH. Plus they had not even once asked us to secure the blocking of the date with a deposit.
Naturally I shot them an angry email recounting our disappointment that we did not even have the chance to talk through the package, was rudely shoved away, and asked to change the wedding date. There is no reason why we should change our plans because of their internal inefficiency and zero professionalism. We had personal connections too but chose not to do that because we respected the new establishment for their official channels.
The coordinator then followed up to try to persuade us to take up their venue for morning ROM and wedding lunch, promising to give us things such as tentage and "time until 2-3pm". Which again, to me, is utter crap. To expect us to do our ROM under the noon sun - the tentage would only be the basic of the basics that should be provided. And half of our guests are flying into Kuching for the wedding - we are not going to subject them to a hurried wedding luncheon. That would be their only impression of Kuching.
I know it is not the coordinator's fault but in any case, this is caused by their own internal inefficiency that does not seem to be subsiding anytime soon.
Right now, we are left with no wedding banquet venue (we are not changing the date because the family took a lot of pains to get the date for us) and are scrambling. Granted, we should have blocked the date at other places but we did not because we were about to confirm everything with KTS Garden.
In short, this incident has shown me (and I have conveyed the exact same thing in my email to them) that for future dealings with KTS Garden, the official channel is not the way to go. You can go through proper channels but if someone else with connections is given the go ahead to bypass you, they will do so, and will expect you to compromise.
And yes, I'd greatly appreciate any suggestion for a dinner banquet venue in Kuching. Right now we are only left with Grand Margherita and Damai Puri Resort. The former I am not keen on because for the very superficial reason that it does not look that good; the latter my future in-laws are not keen on cos it might be difficult for the elderly folk to reach there.
I am really not a bride-zilla (like, seriously, my wedding is 9 months away and my dress is still being sketched, I am not doing pre-wedding pictures and gawd I don't even want to do the whole dress-changing thing during the banquet) - but my fiance and I were looking forward to organising a relaxed, fun-filled weekend for our guests. For me, it is a rude sampler as to what Kuching life is going to be like, as I am moving there after growing up in Peninsular Malaysia and having lived in Singapore for 11 years. I shouldn't be generalising, but really, all it would have taken would be that ONE PHONECALL.