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Found 4 results

  1. Sorry but I think I better post this as a separate thread to warn other potential ring buyers when buying from Le Lumiere: Had a very bad experience with Le Lumiere Gardens. Their resize job was terrible. Just look at the pics below. First picture shows the egg shaped ring after resizing. Second picture below is a collage of the original (bottom pic), resize (middle pic), and fix attempt (top pic) of the resize. Middle pic shows the milgrain pattern virtually polished off, while the top pic shows their clumsy attempt of trying to recreate the milgrain but is is still obviously not uniform. Now they are telling me that I need to pay extra if need to remake with new stones if the stones are higher carat. When asked why cannot reuse the existing botched ring's stones, the salesperson even had the gall to say might scratch the stones...WTH...are the diamonds fake? Their operations head by the name of Mr Teh called me to say that the most is they are willing to offer a full refund. I told him explicitly and even the Gardens branch salesperson (Tedd) before this that I need the ring for my pre-wedding photoshoot by the end of July. I was told they are willing to let me use the ring for the photoshoot first. But today I got another call from Mr Teh saying that the ring has been sent back to their factory overseas (which is likely a fake story as they can't be that efficient) and that they are unable to let me use the ring! Mr Teh still had the gall to repeat the offer of making a new custom ring at new rates should the stones be bigger. Told him that is none of my concern as the mistake is by their company and the customer should not be made to pay for their mistake. So the only other thing that he can offer is a full refund. I also reminded him that technically the damaged ring is our property as it fully paid and who the hell gave them permission to send it back to their factory out of the country without informing us? :ranting: Straightaway the same evening drove to Gardens to scream at the branch people for mishandling this case and had them call Mr Teh there and then. Seems like they are still adamant with only offering the full refund. Guys, please spread this far and wide (make it viral on your facebook pages etc) and warn others not to buy from Le Lumiere if your ring requires a resize. You will regret it if you do! Bad customer service like this should not be taken lightly. I was wiling to give them a chance to resolve the issue when it first happen (the egg shaped ring) but they made it worse and worse.
  2. Hello there, could you do with some advice please. I recently got engaged. My now fiance proposed with a dud ring, as he wasn't sure what I'd like. But was really unsure of what kind of ring I wanted? How about pearl ring?
  3. To All of you lovelies who owns a Diamond ring, or is looking to buy one Pls be careful! It is now pretty common to have diamond falling out of its settings. My fiance and i bought 0.52 crt diamond ring from WC, diamond dropped off after 3 mths wearing. it was gone,i didnt find it back. It's not just as simple as wear and tear we believe. My fiance who's into photography took some macro zoomed lense pictures of the 18K white gold casing, and we found some pretty shocking things about the quality. I even emailed the pictures to a certified,expert Jeweller from the US, Mr Dave West ( you can google) who is an award winning designer and jeweller of 25 yrs confirmed our worst fears regarding the workmanship of the ring. Very unsatisfied,we went back to WC with all this, but they won't bear any responsiblity, instead just tell us it's cos of negligence, wear & tear , accidents happen. To those who wanna know more about my horrific nightmare with WC, pls PM me! I'm most willing to share my experience, pictures, and emails with you! As a concerned consumer, I'm very distressed to say that I've found that consumer rights are not strong in Msia and not well protected at all. In my horrifying journey , i discovered that many others have been a victim too. After going thru everything, I simply can't stay silent , I feel completely obliged to share my experience , to warn others. Before this happened to me, I've never ever heard of diamonds this size ( 0.52crt) falling out of its casing. Pls share this thread & Spread the word so that no one will have to endure this kinda loss again! CHECK OUT THE LINK BELOW & SHARE IT WITH ALL YOUR FRIENDS! http://www.facebook...._t=feed_comment www.facebook.com Has this happened to any of you or anyone you know? pls share so that all of us are aware and can make better, well-informed choices & decisions with purchasing something so significant , supposed to last for eternity. Sadly mine only lasted a few mths :( and no monetary compensation can ever replace the sentimental value that diamond ring holds for me.
  4. I have issue about which various and which type of wedding jewelry is prefer in the wedding ring. Here is an website where I had purchase those collection but Diamond, Gold, platinum etc. http://trouwringen.nl/
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