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Would like to warn all potential brides to be careful when using the above company as we made a huge mistake in choosing 3PM Studio to cover our wedding videography as they lost all our footage 2 months after the wedding.. They had upgraded us to a cinematography package and given us a discount and we felt happy selecting them but really wish we didnt go with them for the reasons below. I'm a Malaysian and my husband is British and we were counting on the video to be shared to his friends and family abroad. Instead we are now left with nothing. - they never bothered to follow up with us before the wedding as promised (to find out the venue, who should be filmed etc) instead I had to chase them instead , and they finally called me on the day before my wedding after I had to email them to give them the details. - they didn't recognize or ask who should be the main focus of the wedding (family members etc) - the first cut of highlights were atrocious they didnt even know who to focus on and rushed through everything , it was a really bad cut. - THEN one day (2 weeks after they were due to give us the revised versions) THEY LOST OUR WEDDING FOOTAGE due to thunder and lightning. They were already overdue 6 weeks to deliver and then they told me they had lost it all even the back up was damaged apparently!how can that be in this day and age? - after some pestering they said they manage to recover some footage from only one camera and gave us an edited version. it was horrible, half the footage was missing , they had taped over the performances and even better they got my husbands name mixed up so they put the wrong name IN THE DVD! - Worse still they still insisted we pay the balance. Hardly any apology or refund made.When I spoke to them on my complaints the guy would avoid phone calls or pretend to cut out line off. So frustrating. -I have no wedding memories thanks to these unprofessional people. Thankfully I used another amazing company for my wedding photos otherwise i wold have lost them too. - PS: i wasnt the only couple which was affected, there were a few more in fact. Dont take the risk please, not worth the tears and heartache i have been through. Please make sure your video guys back up and back up again just in case.
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- videography
- wedding video
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