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I just need to rant. Am very disappointed and frustrated with a so-called reputable Jewelry company but in actual fact all the employees e.g. sales person & management are all crooks.

I bought a diamond stone from Habib Jewels and got my setting fixed in De Gem. Here is what happen:

1st Dec 2011 - Bought a diamond stone from Habib and went to have it set at De Gem

15th Dec 2011 - Collected it. Happy with the ring and the workmanship

29th Dec 2011 - Proposed to my GF. Ring size couldn't fit so need to resize.

30th Dec 2011 - The very next day, sent it back to De Gem to resize the ring.

5th Jan 2012 - Went and collect the ring. GF was there and it fit her perfectly. While trying it on, suddenly saw 2 obvious cloudy patches at the side of the ring. Complained and ask them to clarify. 2 salesperson were there. 1 said it might be inclusion and another said it might actually crack. Because need to check with the factory, tell us they will call us back.

6th Jan 2012 - Called me back and confirmed it's inclusion. In the meantime, I went and asked around and even do research on inclusion and found out that inclusion cannot be seen with one's naked eyes. So, when the salesperson said this, I knew he was lying. I argued with him that the stone was in perfect condition even before I brought it over. He kept on arguing with me using jargons to manipulate his stories.

Cut the story short - There was a lot of ding dong-ing going here and there & me arguing with them and in the end, I got really fed-up, took back the ring and bring it over to Habib

11th Jan 2012 - Brought over to Habib, and the technician and salesperson were there. They were stunned to look at the stone. Amazed it's more of an accurate word choice that a so-called "reputable" company like De Gem could deliver such a lousy workmanship and servicing skills. Found out that the cloudy part was due to their workmanship when they re-size the ring. Apparently, when expanding or shrinking down the size, the stone needs to go through a procedure where it uses hot/cold water. Either instruction wasn't followed or the staff made a mistake resulted the cloudy area in the ring.

When I got to know about this was really angry, couldn't believe De Gem could do such thing. It's a huge lesson learnt for me. I do not want you guys out there to fall into the same trap when your time comes especially first timer out there.

Next step for me? I'm bringing them to tribunal court. I will make sure they replace and even compensate for the anguish they have caused me and of course my time wasted talking to these f***ers. They can go screw themselves.

p/s: Any journalists out there who would want to cover this story? I'll be more than happy to spare my time in assisting you.

Thank you for reading!

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hmm how come you bought the diamond and habib and went to degem for the setting ? dont habib also do settings as well ?

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oh ... coz i know they have a branch in the curve and mydin in USJ. Generally rarely people goes to a different place to do the setting as when issue happens you cant pinpoint who to blame as 2 store handles the stone.

hope you are able to get some sort of compensation back from De Gem after all the hassle you have gone through. Good luck

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