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Dear all soon-to-be brides and grooms,

We recently celebrated the first wedding in our immediate family. We engaged Teaffani Catering & Events (based in Kelana Jaya) to provide a lunch buffet for the poolside ROM. Unfortunately, our experience went against the glowing testimonials on their website:

1. they were more than 2.5 hours late with no prior notification (promised 10 am setup for a 12 noon ROM but only arrived past 12.30 pm)

2. no status updates despite multiple calls and messages to enquire as to their whereabouts and when they will be arriving

3. slow set up of food trays and needed us to supervise and instruct

3. waiting staff provided for the event were not proficient in English (nor Malay for that matter!) although one of them was quick to respond to our needs

4. non-delivery of table we had ordered for the ROM ceremony forcing an impromptu last-minute set up by friends

5. poor coordination with third-party vendors they had engaged to deliver additional furniture

6. miscellaneous failures to deliver on agreed products and services, such as supplying the table cloth in the wrong colour, failing to collect and remove all furniture supplied

The manager, while apologetic, lacked sincerity in her explanations and efforts to placate us. Food was decent, but not well set up and not labelled.

Overall it was an extremely disappointing experience for us. Teaffani's level of service, troubleshooting, and damage control procedures are unacceptable, particularly during such a joyous occasion as my brother's wedding. We are posting this review on key wedding forums so that you will be spared the frustration and embarrassment of leaving your guests waiting with hungry stomachs.

We highly recommend against engaging Teaffani for your special event.

Please feel free to share our experience with your friends and family.

All the very best wishes in preparation for your big day,


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Dear Minn,
We just came across your review and it is with deep regret that we weren't able to meet your expectations during your event.  Our team would again like to extend our sincerest apologies for all the inconveniences the unwanted incidents had caused you.  Putting ourselves in your shoes, we might have also felt the same way. 
We understand that we play one important role on making an event successful which we failed to deliver.  We appreciate your honest feedback and since then we have made improvements and even revised our SOPs to ensure that history will not repeat itself.  As a matter of fact, we have gained lots of good feedback and triple up our revenue over the past year. 
We would like to take this opportunity to invite you to try our service once more and we can assure you that we can provide you an exemplary service.  Apart from the balance that we have waived off for you, we are offering you complimentary Light Refreshment Package for 50pax which you may claim in the future.  Please feel free to contact us and speak with our Sales Team so we can arrange for you.  Thank you and looking forward to do business with you again soon.
Teaffani Catering Team

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