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e-carrie

Complaint - De Casamia SS2

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To Tiger or any other representative from the BS mentioned below:

E-carrie,

You said your cousin sister were not inform about the hair spray extra charges, but surely when the makeup artist spray on your cousin sister head, she should have realised it and not after they spray your cousin sister's fiance. Moreover, if you have really explained well to your cousin sister about refusing all the extra "add in" that the de casamia will be forcing on them, then why didn't your cousin sister said anything at all during the makeup session? also it's obvious that you and your cousin sister are very well off as even you can afford to bestow her a pre-wedding picture package. surely the extra rm30 for the hair spray would not cost an arm and a leg to your pocket, right?

The mistake made runs both ways. The mistake the customer made here was not speaking up. The mistake the BS made here was not mentioning the extra charges to the person whom they were putting the make-up on.

The trouble starts here - the person paying and the person taking the photos are not the one and the same. You cannot expect the person who gave the gift to remain there to constantly hold the hand of the other person. It is the BS's responsibility to make sure that the customer is clear about everything, prior to beginning the photoshoot and even during. This is what we call professional business etiquette.

This is a small mistake; one which the customer may admit too but your following words only do nothing but to piss people off. "Since you are rich, RM30 is no big deal."

Only idiotic and irresponsible people would say that it's okay to be cheated if you can afford it. Would you be angry if the police told you to forget pressing charges against a robber because you live in a bungalow and can afford a new car/furniture/etc?

About the burnt evening dress, well why didn't you all go and collect earlies (as stated in the receipt on 11 dec)? why wait until the last minutes?

On the reasons giving by the de casamia that the dress already burnt by the brides and can't be shown to you all. perhaps you should think properly that any damages to the gown, will have to bear by the brides and grooms. thus if the evening dress was really burnt by the bride, then surely this bride will try hard in hiding this fact thus prevent the returning of the said dress to de casamia. moreover, how about if the bride is at out station? eg. wedding at penang or perlis? what can de casamia ppl do but obly to call the bride and groom up asking for the return of the dress but if the couple don't want to return or give alot of excuses, what can any1 do?

anything these days are made with lots of chemicals, even dresses. even the perfume u use got alcohol in it.. surely you won't see anyone trying to use it near a fire source, right? i agreed with MsLim that gowns and resses are made of materials that some are easily torched if you stand too near any fire source.

on the dress being burnt by the bride, perhaps she accidently or something happen to her (like being attack). do u really expect these kind of news will make it in the newspaper? eg...BRIDE GOT BRUNT DAMAGING HER DRES OR BRIDE ATATCK BY FUTURE HUSBAND, THUS DAMAGE HER DRESS..

do u know how expensive to place a column of ads in the newspaper? do you think the newspaper will be interested in this kind of news? moreover, what if the bride is in remote town celebrating her weding, eg..eastern state eg.. sabah or sarawak?????

This is the part where I take a step back and say that BS in Malaysia have little consideration for themselves and their customers. They have no foresight and no backup plans whatsoever. BTBs should be allow to choose several pieces for their AD in case of any incidences like the above or late returns. To bank your entire savings on one pot equals stupidity and frankly unnecessary risk.

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Mabel,

You are right .. WE PAY for the service so they MUST DELIVER to MY LIKING!

$$ is the boss! :lol:

...of course the reason is because u are so god damn bossy as you are paying for the pre-wedding package at de casamia...sometimes when we see other brides that they are happy with the pre-wedding picture which for us are not so pretty, but for them it's the best thing that ever happen to them...

All BTBs need to understand this:

As a customer, I PAY for a service/product. As a provider, the BS MUST DELIVER a service/product to MY LIKING. If the BS cannot deliver, don't blame me when I complain AND I have every right to be "bossy".

What other BTBs think is frankly not related to the issue coz they did not pay on my behalf. Money is mine, so pain is mine. If I'm not satisfied, that is my right. If I want to complain, that is my right too. It all boils down to the fact that I am not happy. Who cares what other BTBs think when they see my photo?

If the person who paid for it doesn't like it, then the opinion of others doesn't matter.

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on the issue2: the reason given by the de casamia are pretty decent.

1) they said they want to tell u all face to face- surely if you could not deliver the said merchandise, then isn't the best policy is to say and explain face-to-face instead of over the phone..if over the phone, then it's a coward way..

This is where you are wrong. Keeping mum over the matter and waiting for ME to show up at your place is worse than you picking up the phone and telling me that something has happened. In this day and age, a phone call is a perfectly valid tool to conduct transactions and break bad news. As a matter of fact, people appreciate the immediate nature of a phone call rather than waiting for days for the client to show up and then tell them that there was a problem. If you have worked in a high-stakes office environment, you'd know the importance of keeping people up to date.

2) on being late informing you all, pls refer to my reply on above (on the bride purposely delay in returning the gown). perhaps the de casamia only knew about it late (ie. 10dec)?

Did the BS contact the person immediately after finding out? Did they rush the BTB to return the gown? No, they just took their sweet time and hope that the customer wouldn't be any wiser.

3) also on finding a similar gown to replace it, well of course if you are in situation 1, surely the best customer service will be to inform the customer the problem and offer the best solution. isn't this is better than not getting any way of solution from the de casamia? they prove they did try to help in this unfortune situation. but obvious you and your cousin are too strong headed to even consider the solution at all..

There is nothing wrong with the solution BUT what if I cannot find a gown I like? Are you then going to make me swallow crap from your mistake? Only idiots do that.

Issue 3: on the replacement of the gown, well if they did not even bother with u as customer, i don't think they will even tried sooo hard to help by engaging alot of hard work and negotiation with the designer in making sure that at least a gown can be deliver to you at all. if you already have the measuremnt, why can't the designer design and tailor the gown for your cousin? isn't veryone who went to a tailor get measured and made clothes like this?

Would you bank your luck on a MTM design that was done a day before the actual day? I don't know where you come from but for an MTM design to come out really flattering and fitting, you need at least a month!!!!!!!!!!!!!!!!!!!!!!!!1

Issue 4: On the new gown which they show to you, you said your cousin did not like it at all as it is not the one which you had chosen earlier on, well i really do wonder, which part you did not understand at all -that they try to made a new similar gown not the exact same one!!!

If the person doesn't like it, they don't like it. That's all there is to it. Which part of this equation did you not understand?

on the 2 other gown which you said badly alteres, why didn't your cousin tried at all the gown on the 12dec? if you tried it then you would not have the trouble that of badly altered dress issue coming up. all gown are altered all the times to suits different type of body of all the brides which is de casamia customer, so if you think it's horrible with all the alteration, then why did you choose the said gown in the first place? why didn't u choose it properly? I believe that the gown was chosen by your cousin her self and obviously u were not there when she choose the gown as else u surely will have commented that the gown not suited to ur cousin's pettite frame.

You can wear a gown during fitting, have it altered and still wouldn't know how the alteration turns out until you pick it up next for either the PS or AD. By then, do you think the tailor would have more time to do the alterations again?

Issue 5: yes u do can make a new gown within 20hours, heck u can even drive from kl to johor in les than 3 hours (if you speed like mad man). as i mention earlier, of course the de casamia management will try to find similar gown first before attempting to ask a designer to design a new gown. reason given is that; why would they to pay more cost for one customer only? the situation is something like when you went to buy a tv and the package said free dvd player, surely if the item not available they will replace with same thing of the value eg. hi-fi etc.

:lol:

Again, speed does not equal quality. Also, yes, replacing is fine but bear in mind one thing - if the customer doesn't like it, what you do/give will not matter.

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Issue 7: The reason that u all walk out of the bridal shop withourt any gown is because you wanted it to be so. also because your cousin already got the 2 designer (tailor made so-called-every girl's dream wedding gown by oversea designer) in your hand. sometimes its not that we as otehr brides do not have the bargaining power or the guts to back out from arguing with de casamia if we feel its wrong, but because basically, they open business to make money and we as customer only want the best, so when any problem arise, we just try to negotiate it without getting anyone hurt. Moreover there were never a bride who experience like whta you describve her which make this whole things very very fake-as if you are a competitor trying to tarnish de casamia image.

Walking out without a gown means I refuse to put up with bullshit from a BS or anyone there. If you make all this noise and then walk out without a gown you don't like, you have just been made a fool.

Issue 8: Grammtical error on the DVD, well if you are so damn detail about anything particulary on the dresses, surely, you and your dearest cousin did have enough time to review the said DVD before u even collect it from them. you say no one inform you about checking any grammar words etc on the DVD, well do u expect other ppl to teach you how to even eat or brush your teeth every morning? do not make it sounds as if it's their fault that the DVD contain minor grammatical error when you did not bother to check at all in the first place. on the DVD containing grammatical error and the manager admit it, well sad to say i don't think this really happen as even the most dumb person will not admit that their product got problem lah. if they knew it then they will have tried to ammend it already lor..LOL...

This is a quality issue here. As a provider, you are expected to maintain your quality and service. If I can do it myself, why should I pay you to do it? Do you mean to tell me that any Tom, Dick and Harry can open up a shop, and walk away with shoddy stuff on the basis that the customer should check everything even though it is the BS's job to make sure that things are done properly?

Look, if I have to pay and still tell people how to do their jobs, then frankly, it is 1) the BS is crappy and 2) you people are unprofessional.

to sum all up, i think you are the one who is the most arrogant in this whole issues. of course the reason is because u are so god damn bossy as you are paying for the pre-wedding package at de casamia. thus surely u wnat to have alot of says in this whole matter.

I think the person who filed the complaint has every right to be angry about it. It is no one's right or priviledge to say that a customer who complains is bossy or arrogant or demanding. Without the customer, the shop would not be in business. Keep that in mind the next time anyone opens their mouth and say that BTBs have no right to complain.

...of course the reason is because u are so god damn bossy as you are paying for the pre-wedding package at de casamia...sometimes when we see other brides that they are happy with the pre-wedding picture which for us are not so pretty, but for them it's the best thing that ever happen to them...

All BTBs need to understand this:

As a customer, I PAY for a service/product. As a provider, the BS MUST DELIVER a service/product to MY LIKING. If the BS cannot deliver, don't blame me when I complain AND I have every right to be "bossy".

What other BTBs think is frankly not related to the issue coz they did not pay on my behalf. Money is mine, so pain is mine. If I'm not satisfied, that is my right. If I want to complain, that is my right too. It all boils down to the fact that I am not happy. Who cares what other BTBs think when they see my photo?

If the person who paid for it doesn't like it, then the opinion of others doesn't matter.

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Dear E- carrie,

I was Casamia bride end of last year :lol: . I can understand your anger for such incident happen to you. But first of all I would like to ask you, did you actually read the terms and conditions on the receipt when you first signed up? For my case, it was clearly stated wat was included and wat was not in the receipt. They have stated clearly that ampoule, fake eye lashes and hair spray are not included as this is the deal between the MUA and BS. I believe that is why most of the package out there are not included in their package. As this is extra money that MUA earned.

If you did not read them , you should not blame on BS for not telling you because it was clearly stated in black and white. And also for that case you won't be able to complain to consumer tribunal because you are the one already signed the package which already clearly stated.

In my whole process with casamia was very happy and comfort. The manager that you mentioned in one of your post that he can't understand English I have pretty doubt about that because all the while I spoke to him was in English and he has been very helpful all the time.

In one occasion that we dun like the design of the pictures and we haven been there at least 3 times to amend it as we were very strict with wat we want. The manager was very understanding and in the end he changed a designer for us as he think the designer style does not suit us and even helped us out to make an album that we are very happy with. In the whole process all the staffs there were very friendly and helpful.

In the end for my wedding gown pick up due to my heavy schedule I requested them to give me the gown a week early from the day of picking up so I do not need to rush also can add on some extra deco I like on the gown. They were very helpful try to check their schedule for the gown and would allow me to do so.

At the same time on my fitting for wedding gown, due to my size was dramatically changed due to stress. They were more than happy to try on and resize again few times without any having any trouble. For the accessories, they first prepare 3 sets for me and I dislike one of the set they brought out what they have and give me the choice to choose.

All the time they were very nice and helpful. Before I signed package with them, they always mentioned that they dun do much marketing but emphasis in customer satisfaction and most of their clients coming from introduce by old clients.

After my experience with them I can understand what they mean.

If you think I am a spy too which I am not. :lol: I just find the way E- carrie express is a bit over exaggerate as most of the human do- Pick on bad n forget the good.

Before you condemn the other try to look urself first did you actually give them chance to help you to settle this issue? Or did you deal with this matter with full anger? ;)

The way you handle the whole issue make me feel that actually make your cousin feel even more upset.

I do find the way you say about casamia does not bring the justice to them and I do trust and believe in their ethic of profession. Think again for what you comment might actually not only let Casamia lose more customer but also for BTB to lose the opportunity to sign with a gd BS. :huh:

I hope you dun find that i m attacking you i just want you to look back n think again and dun see things on just one side you will not react in such extreme and things could be better, some time fire and argue wont bring a good outcome but negotiation does!

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Hey, I nearly missed Tiger's the so called '2 cents comment'! I think it should be Millions censt of comment. Hehehe...

I agree to you gals commented on Tiger's millions cents. However I need to emphasis 1 thing which is about the RM30 hair spray! RM30 is not big but it's not small for certain ppl. You can buy other more valuable things by using RM30. Also a few of RM30 can make up a few hundred. So what's wrong by saving the RM30 from it.

However, since Tiger said RM30 is just a small money, then why can't the MUA or the BS absorb the cost by giving free? Some more it's just a few spray, does it really worth to pay RM30? I'm sure they can earn more for the photoshooting. Am I right to say that??? Even it's a RM1 thingy, I'll still want to bargain it. Tiger, I think you need to justify that. Also since you said this is a small amount, I hope you will face the same situation and make sure you pay more than it suppose to be!

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Hi all,

i'm a new bride and had my wedding just earlier of this month. I was De Casamia bride too. This is the first time i read bad comments about de casamia... I can't help it but give my own 2 cents comments on this case..

Is that only 2 cents comments? hehe .. I can't help to ask, it is more than 2 cents.

E-carrie,

You said your cousin sister were not inform about the hair spray extra charges, but surely when the makeup artist spray on your cousin sister head, she should have realised it and not after they spray your cousin sister's fiance. Moreover, if you have really explained well to your cousin sister about refusing all the extra "add in" that the de casamia will be forcing on them, then why didn't your cousin sister said anything at all during the makeup session? also it's obvious that you and your cousin sister are very well off as even you can afford to bestow her a pre-wedding picture package. surely the extra rm30 for the hair spray would not cost an arm and a leg to your pocket, right?

RM30 is not a big amount but honesty, as a customer what we want is the honesty from the supplier isn't it? don't tell me you will not furious when they told you need to pay extra $$ on certain thing which you are not aware off?

I have been to a BS for a free trial PS, the MUA is good, she told me since it is free they will only using simple make up and nothing fancy, ok I agree with it.

You see, in the package they should stated down what are included in the package and what are not and they shouldn't let it just "assuming" if it was like that, as a customers we also 'assume' that it is free as it doesn't state down in the package agreement, am I right?

About the burnt evening dress, well why didn't you all go and collect earlies (as stated in the receipt on 11 dec)? why wait until the last minutes?

Sometime it doens't mean people want to collect it at last minutes, futhermore the bride is not local, I believe they have a lot of things need to settle before hands, if like this you also cannot understand then I do believe you are just one of them.

On the reasons giving by the de casamia that the dress already burnt by the brides and can't be shown to you all. perhaps you should think properly that any damages to the gown, will have to bear by the brides and grooms. thus if the evening dress was really burnt by the bride, then surely this bride will try hard in hiding this fact thus prevent the returning of the said dress to de casamia. moreover, how about if the bride is at out station? eg. wedding at penang or perlis? what can de casamia ppl do but obly to call the bride and groom up asking for the return of the dress but if the couple don't want to return or give alot of excuses, what can any1 do?

At this point, I wonder you are standing at which side or just your view or you are the one who burnt down the gown?

anything these days are made with lots of chemicals, even dresses. even the perfume u use got alcohol in it.. surely you won't see anyone trying to use it near a fire source, right? i agreed with MsLim that gowns and resses are made of materials that some are easily torched if you stand too near any fire source.

on the dress being burnt by the bride, perhaps she accidently or something happen to her (like being attack). do u really expect these kind of news will make it in the newspaper? eg...BRIDE GOT BRUNT DAMAGING HER DRES OR BRIDE ATATCK BY FUTURE HUSBAND, THUS DAMAGE HER DRESS..

do u know how expensive to place a column of ads in the newspaper? do you think the newspaper will be interested in this kind of news? moreover, what if the bride is in remote town celebrating her weding, eg..eastern state eg.. sabah or sarawak?????

execuse me .. if sabah or sarawak, I will surely know the news .. you don't think press will not have interest on this kind of news? godness .. it is news by the way and it is something to do with fire .. oh my god! and even you can help the press to create the headline .. godness me ..

on the issue2: the reason given by the de casamia are pretty decent.

1) they said they want to tell u all face to face- surely if you could not deliver the said merchandise, then isn't the best policy is to say and explain face-to-face instead of over the phone..if over the phone, then it's a coward way..

As my view, they have to call the customer to come over to talk about it and not wait until the customer calls them or finds out by themselves. To me .. that is coward way as they don't call the customer at the first place.

2) on being late informing you all, pls refer to my reply on above (on the bride purposely delay in returning the gown). perhaps the de casamia only knew about it late (ie. 10dec)?

Delay in returning the gown, so who faults is that? the previous customer and not them? they are doing this business, they should know the schedule on each gown, they need to dry clean before the next customer can use .. oh my god! don't tell them they didn't wash the gown? <_< yuck! So the gown should be ready few days before the customer to use, am I right? so that they BS has the time to send the gown for dry clean, isn't it? And also, the BS has to alter the gown to fit the customer?

3) also on finding a similar gown to replace it, well of course if you are in situation 1, surely the best customer service will be to inform the customer the problem and offer the best solution. isn't this is better than not getting any way of solution from the de casamia? they prove they did try to help in this unfortune situation. but obvious you and your cousin are too strong headed to even consider the solution at all..

Issue 3: on the replacement of the gown, well if they did not even bother with u as customer, i don't think they will even tried sooo hard to help by engaging alot of hard work and negotiation with the designer in making sure that at least a gown can be deliver to you at all. if you already have the measuremnt, why can't the designer design and tailor the gown for your cousin? isn't veryone who went to a tailor get measured and made clothes like this?

How do we know that they are trying very hard to look for the replacement gown? I never trust on verbal promises.

UIssue 4: On the new gown which they show to you, you said your cousin did not like it at all as it is not the one which you had chosen earlier on, well i really do wonder, which part you did not understand at all -that they try to made a new similar gown not the exact same one!!!

ahhh .. mind I ask how do you know they are similar as you are not there <_<

on the 2 other gown which you said badly alteres, why didn't your cousin tried at all the gown on the 12dec? if you tried it then you would not have the trouble that of badly altered dress issue coming up. all gown are altered all the times to suits different type of body of all the brides which is de casamia customer, so if you think it's horrible with all the alteration, then why did you choose the said gown in the first place? why didn't u choose it properly? I believe that the gown was chosen by your cousin her self and obviously u were not there when she choose the gown as else u surely will have commented that the gown not suited to ur cousin's pettite frame.

Issue 5: yes u do can make a new gown within 20hours, heck u can even drive from kl to johor in les than 3 hours (if you speed like mad man). as i mention earlier, of course the de casamia management will try to find similar gown first before attempting to ask a designer to design a new gown. reason given is that; why would they to pay more cost for one customer only? the situation is something like when you went to buy a tv and the package said free dvd player, surely if the item not available they will replace with same thing of the value eg. hi-fi etc.

I think you have drag the topic too far away .. if BS is sincere, they should call the customer at the first place and not hidding it from the customer until the customer finds out by themselves, so that is nothing to do with making a new gown or replacement whatever.

If the BS has informed the customer, at least they can come over to the BS to see what to do or choose other gowns rather than as what you said, THEY ARE TRYING VERY HARD TO SOLVE THE PROBLEM, i bet is .. they are trying very hard to hide the truth.

Issue 6: oversea bride word on the receipt, i think this is ok what. just a word to inform them that this customer is from oversea. i believe alot de casamia bride also from oversea, i don't believe it got any meaning on it. also if it's stated on teh receipt of the package, why u did not question them for explaination?

Issue 7: The reason that u all walk out of the bridal shop withourt any gown is because you wanted it to be so. also because your cousin already got the 2 designer (tailor made so-called-every girl's dream wedding gown by oversea designer) in your hand. sometimes its not that we as otehr brides do not have the bargaining power or the guts to back out from arguing with de casamia if we feel its wrong, but because basically, they open business to make money and we as customer only want the best, so when any problem arise, we just try to negotiate it without getting anyone hurt. Moreover there were never a bride who experience like whta you describve her which make this whole things very very fake-as if you are a competitor trying to tarnish de casamia image.

Sorry to say that, you are the protector of this BS then this BS should pay you as their 'body guard'.

Issue 8: Grammtical error on the DVD, well if you are so damn detail about anything particulary on the dresses, surely, you and your dearest cousin did have enough time to review the said DVD before u even collect it from them. you say no one inform you about checking any grammar words etc on the DVD, well do u expect other ppl to teach you how to even eat or brush your teeth every morning? do not make it sounds as if it's their fault that the DVD contain minor grammatical error when you did not bother to check at all in the first place. on the DVD containing grammatical error and the manager admit it, well sad to say i don't think this really happen as even the most dumb person will not admit that their product got problem lah. if they knew it then they will have tried to ammend it already lor..LOL...

execuse me .. they are OPEN THE DOOR DOING BUSINESS! And i believe they did the same thing over and over, still need the customer to tell them .. hey there is mistake here and there .. if like that, it was as if like customer paying $ to teach them what to do? oh my god!!!!

Quote from what you said .. "even the most dumb person will not admit that their product got problem lah. if they knew it then they will have tried to ammend it already lor..LOL..." well well .. this is to show that this BS is not doing the biz sincerely .. man!!!

to sum all up, i think you are the one who is the most arrogant in this whole issues. of course the reason is because u are so god damn bossy as you are paying for the pre-wedding package at de casamia. thus surely u wnat to have alot of says in this whole matter. you are a really pathetic human being. if you did ever shown some respect and chance to negotiate then the whole things would not be ended up like this. eg. maybe your cousin will ahve better evening gown and happily being able to wear the 2 other gown which she had choosen earlier (but which u said are badly altered). moreover, if your cousin ister already have such a ncie oversea-design gown, then why do u all bother with taking de casamia gown??? since u ahve shown u are so damn rich, if the 2 gowns which u all don't like, then y don't simplay choose the gown down stairs and pay some extra to top it off? i believe the gowns down stair are very very nice and pretty..oh forgive me, i forgat that u even feel that the hair spray rm30 is too damn expensive even for you to pay..so forget my suggestion on finding the gown down stair.

What is wrong to be bossy as we pay for the service? ahhh .. don't tell me you don't know the power of money? oooo ..

In this issue, $ is not the matter, the matter is the honesty of this BS, I think you are not really undertsand the whole thing and just bark like a mad dog .. pooor you!

The spare gowns, well .. it is not wrong that a bride wants to have more gowns to be wore in the day, am I right? I believe people will want to have that right? if you can afford to get designers gown, don't tell me you don't want???? :lol:

another thing which i really do wonder is why are you soo focus on the burnt dress issues that you did not even elaborate on the pre-wedding picture taken. how was the de casamia picture outcome was? was it good? are your cousin happy for it? if no then why were't u even comment anything on this forum? the way u omitted the picture outcome and other details really indicate that u r only focusing on the de casamia's wrongdoing only..

most of us here are de casamia happy brides. sometimes when we see other brides that they are happy with the pre-wedding picture which for us are not so pretty, but for them it's the best thing that ever happen to them. so who are we to judge them to say that it's ugly? as long the brides are happy and contended, who are we as outsider to say anything? this is really your cousin sister wedding and never really yours in the first place, why did you had to be such a pain in the arse????

i had many friends who took their wedding picture elsewhere and i can honestly say de casamia is quite nice in term of gown and photo shot and makeup. i had a fren who took picture at Taipei Taipan, and her wedding picture are a big disaster, the dress were old and torn, the pciture design looks like 12yrs old using computer for the first time, design looks like shit, picture quality so blur and not nice at all... she pay up to rm5k for this , can u imagine???

well well .. you oso back step other BS, so .. how you grade yourself? GOOD PERSON? or arrogant as well?

Man .. I believe people will hate me! hahahaha :lol: anyway, tonight I have the mood to fire people .. heheehhe .. tonight I want to be the BAD PERSON!! EVIL PERSON!!!!

I like ur reply Haha... *thumbs up* !! :P

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wow suddently there have alots of post for tis issue... well I feel that we shd stop fighting around here... this forum purpose is to help all the BTB to have their happy marriage.... if we continue like that I feel tis will lost the purpose of this forum...

well what I can said bout the thing happen here is there have no perfect BS... even human also wouldn't be 100% perfect.... there have alots of BS out there... some ppl will satisfied with their service some not.... it is a very subjective way to judge a good BS... I'm casamia bride and my sis was other BS bride.... I'm satisfied with what casamia had gave it to me... and what I can said is I'm lucky that thy can satisfied me... during my package running period I did share my expirance with my sis... when she heared it she feel unsatisfied with casamia... but for me I fell ok with it... my sis keep on asking me sign up another package with the BS that she engage 4 yrs ago... I don't wish to spend extra money yet I don't really like the thing that BS gave... the BS tat my sis sign up I heared alot of complain bout the BS... but still there have lots of satisfied bride too just like my sis and her friends....

I have few friends that I introduce them to casamia... some of them are satisfied some not... it is depends on what is ur expectation on ur delivery from the BS...

I'm not trying to help casamia or what... what I'm trying to said is all of us out there have different expectation and there have no 100% perfect BS... humans makes mistake and BS are run by humans... we have our rights to makes complain... if the complain had made I believe is both parties also had done mistake just like chinese said one hand can't make sound.... I had some dissatisfied bout casamia too... but I'm ok with it as I feel that is a small matter and I know tat my demand is bit too high till they can't gave it to me.... a complain can't happen only in one party...

I'm sorry if I did said anything wrong... I just don't wish that this forum will lost the meanings...

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wow suddently there have alots of post for tis issue... well I feel that we shd stop fighting around here... this forum purpose is to help all the BTB to have their happy marriage.... if we continue like that I feel tis will lost the purpose of this forum...

well what I can said bout the thing happen here is there have no perfect BS... even human also wouldn't be 100% perfect.... there have alots of BS out there... some ppl will satisfied with their service some not.... it is a very subjective way to judge a good BS... I'm casamia bride and my sis was other BS bride.... I'm satisfied with what casamia had gave it to me... and what I can said is I'm lucky that thy can satisfied me... during my package running period I did share my expirance with my sis... when she heared it she feel unsatisfied with casamia... but for me I fell ok with it... my sis keep on asking me sign up another package with the BS that she engage 4 yrs ago... I don't wish to spend extra money yet I don't really like the thing that BS gave... the BS tat my sis sign up I heared alot of complain bout the BS... but still there have lots of satisfied bride too just like my sis and her friends....

I have few friends that I introduce them to casamia... some of them are satisfied some not... it is depends on what is ur expectation on ur delivery from the BS...

I'm not trying to help casamia or what... what I'm trying to said is all of us out there have different expectation and there have no 100% perfect BS... humans makes mistake and BS are run by humans... we have our rights to makes complain... if the complain had made I believe is both parties also had done mistake just like chinese said one hand can't make sound.... I had some dissatisfied bout casamia too... but I'm ok with it as I feel that is a small matter and I know tat my demand is bit too high till they can't gave it to me.... a complain can't happen only in one party...

I'm sorry if I did said anything wrong... I just don't wish that this forum will lost the meanings...

mm I agree with what you said, this is how i really feel but to go to such extreme i think it does not do justice for both party.

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This is a free forum for everyone to voice out ..

We may not know how they handle carrie cousin's case until she was so furious and created this thread. I believe a lot of ppl who has good 'relation' with this BS will surely stand out to speak on behalf of them.

It is always hard to please everyone needs but since we as a customer pay for the service of course we are hoping to get prof service (or at least good service) from the provider.

I don't quite understand as why the MUA needs to earn extra money from the hair color spray, eye lashes or whatever, please excue me if it sounds idiot, all the accessories should be provided by the BS isn't it? If not then it was like paying the money for gowns and PS but not the MUA!??!

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I agreed with crasygal too.. we should stop fighting around here but i understand/feel tat most of the reply here actualy is because of the post from Tiger not E Carrie. I personally also think tat Tiger was too over in her/his post n really did offend some ppl.

Although im also 1 of casamia btb but im ok with the post from E Carrie as she also have the right to sound out her complaint / dissatisfaction and share with us her experience so tat all the others btb here can take note no matter when deal with casamia or others BS. Maybe from E Carrie post, some ppl will think she too over or bossy but maybe because she was very angry & unhappy when write the post le?! Cos normally when ppl angry will say anything tat may offend others ppl but do not really mean it le, rite? Is just wat i think la....

So, we as btb have to pandai pandai when deal with our BS lo. Take noted from all the advise from other MB's members here which i did and really help a lot :)

Hope wat i said did not offend anyone, ya :P

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This is a free forum for everyone to voice out ..

We may not know how they handle carrie cousin's case until she was so furious and created this thread. I believe a lot of ppl who has good 'relation' with this BS will surely stand out to speak on behalf of them.

It is always hard to please everyone needs but since we as a customer pay for the service of course we are hoping to get prof service (or at least good service) from the provider.

I don't quite understand as why the MUA needs to earn extra money from the hair color spray, eye lashes or whatever, please excue me if it sounds idiot, all the accessories should be provided by the BS isn't it? If not then it was like paying the money for gowns and PS but not the MUA!??!

The MUA only get certain small % from the BS there fore this is extra commission they get, and also the customer allow to choose whether to use theirs or prepare ourself. There fore there are no force in any case is the matter whether you think is worth or not worth if not worth ? want or dun want?

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First time posting a reply on regards of other BS.

I don't like what been said by Tiger. Especially the part where money issue came on. To me, simple...I pay, OBVIOUSLY i want it things to be my way and to my preference. Doesn't matter I paid RM1k or RM6k for my pre-wedding ps...i think all BS should treat the customer with manners.

What happened to me was, I am a Universal bride and i had purchased not that cheap package from them...and of course i have high expections with the outcomes and services i should be receiving from them. So far, my SA is good (real good) but some of the other staffs there are not. There were once when I called and look for my SA, the other girl answered me rudely. I was mad for a little while but ... nah~ i don't really bother about it. So, i think...it is luck. Any BS will surely have pro and cons...just that e-carrie faced it quite dramatically.

My friend also signed up with taipen taipan and i think she is happy with it so far. TO TIGER: maybe your fren is not photogenic, thats why her PS pics also turns out bad la! :P And my friend is lenglui...thats why her PS pics is gorgeous! :P and she only paid RM1988! :)

A wedding should be a happy occasion...let not ruin others BTB mood here la...( dedicated to Tiger )!

No offend ya!

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Sorry to hear that ecarrie u have that bad experiences with Casamia. What I wish to said here is we as a consumer actually we need to be alert all the time & not to sign/accept any that you are not confirm & agreed.

Mine case with Casamia is they wrote my OD location in the bill where I had not confirm & I know is my mistake that never asked this while I sign on the bill <_< Later come to the day for growns fitting they told me I cant go to the OD location that I want [location i want diff from what quote in the bill] if I insist to go the place I want they will deduct nos of the growns :( [2 growns somemore]

At 1st I was so mad & angry abt this coz it against my principle where someone try to deny something they had agreed but after I had digest the meaning behind [reason given by them not enough time for PS due to the OD location I selected is far away] I got no choice to accept it.

But what i can think off is if u have build up a good relationship with them I think problem can be easily solve <_<

So for all BTB no matter u are engage with any of the BS especially in KL/PJ u got to take note on the T&C stated in the bill & make sure u understand every single line item to avoid any misunderstanding and unhappy later.

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Yup, agreed with wsyrinrin, must go through every single T&C to avoid any arguement...

But this is the 1st time i heard that BS telling the customer that the gown is burnt...

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