bunnymiffy

Think 10 times if you want to buy furniture from Vonza Sdn Bhd / Decor Point Sdn Bhd/ Deep Living/ De Sofa Manufacture!!! VONZA Sdn Bhd and Decorpoint Sdn Bhd (same owner) they refused to refund to me even they received the COURT ORDER!!! I am still waiting for the authority to chase for the refund for me, so beware if you ever think of buying goods from them!!! http://www.malaysian...mail-sabri.html Consumers have the right to be compensated for items or services which do not meet the guarantee given, including in business premises which display 'No Exchange' or 'No Refund' notices. When you lodge a complain to the Consumer Tribunal, the 'super efficient' company denies they received letter from the authority to attend hearing but their staff actually signed back the registered mail. When they are issued a COURT ORDER, yes a COURT ORDER to refund the full amount, they deny it, and only tell you they will refund but offset this fee that fee, and Not according to COURT ORDER. When you lodge a complaint to summon them they finally agree to pay but play tricks to say they send letter to bank to refund to your credit card (but refused to issue a refund cheque). After 20+ days still no refund was made… If you do not want to go down the path I went through think think think 10x before you want to sign a purchase form with such a merchant. They are totally abusing the rights for a consumer, by collecting your money for 5 months and you don't get to use your furniture a day and you have to go the authorities 3 times to lodge complaint. They just sit back and let you shout and continue to get other innocent buyers to be their next target. Share with all your friends and families, we are the CONSUMER, we need to know our RIGHTS, and use it appropriately. Don't be afraid of problem, if you happen to run into one. We need more awareness to attain better level of CONSUMER RIGHTS!

Think 10 times if you want to buy furniture from Vonza Sdn Bhd / Decor Point Sdn Bhd! VONZA Sdn Bhd and Decorpoint Sdn Bhd (same owner) they refused to refund to me even they received the COURT ORDER!!! I am still waiting for the authority to chase for the refund for me, so beware if you ever think of buying goods from them!!! http://www.vonza.com.my/images/mmenu.gif http://www.vonza.com.my/images/mmenu.gif www.vonza.com.my http://decorpoint.com.my/v8/home/index.php When you want to arrange for delivery, they ask you to call their rude logistics department When the item delivered, it is claimed 100% export quality but the dining table turned out has long scratch lines, and the chairs are all assembled at your house by unskilled foreign worker. Worse still the chair legs comes with different lengths and colors and the worker gave up after fixing up few chairs that all are unbalance and shaky. When you try to call the sales to deal with the issue, they push you around to call several showrooms/departments and you will need some luck before somebody finally willing to listen to your problem. When you go to see the Managing Director LUCY WONG at their showroom to express your dissatisfaction and exercise your CONSUMER RIGHTS to ask for Refund, they said their product 100% quality and insist you can ONLY Exchange, NO REFUND. But the fact that the Trade ministry already announced Nov 2012 that all purchases if it is for domestic use, as mentioned here: http://www.malaysiandigest.com/news/36-local2/162971-no-refund-disclaimers-by-traders-merchants-unethical-ismail-sabri.html Consumers have the right to be compensated for items or services which do not meet the guarantee given, including in business premises which display 'No Exchange' or 'No Refund' notices. When you lodge a complain to the Consumer Tribunal, the 'super efficient' company denies they received letter from the authority to attend hearing but their staff actually signed back the registered mail. When they are issued a COURT ORDER, yes a COURT ORDER to refund the full amount, they deny it, and only tell you they will refund but offset this fee that fee, and Not according to COURT ORDER. When you lodge a complaint to summon them they finally agree to pay but play tricks to say they send letter to bank to refund to your credit card (but refused to issue a refund cheque). After 20+ days still no refund was made… If you do not want to go down the path I went through think think think 10x before you want to sign a purchase form with such a merchant. They are totally abusing the rights for a consumer, by collecting your money for 5 months and you don't get to use your furniture a day and you have to go the authorities 3 times to lodge complaint. They just sit back and let you shout and continue to get other innocent buyers to be their next target. Share with all your friends and families, we are the CONSUMER, we need to know our RIGHTS, and use it appropriately. Don't be afraid of problem, if you happen to run into one. We need more awareness to attain better level of CONSUMER RIGHTS!