victoria facelift

[wendy198820192019 0]

chanelseah said... This review is split into 2 because google has a character limit, but I am so throughly annoyed at the place I feel a strong need to warn everyone about it. 

Part 1:
This one star rating is one star too high, because even a 1 star rating is far to high for one of the worst places I've ever been to. Their procedures are extremely mediocre and really produces little to no results at all. But putting that aside, what is most horrifying is their marketing methods and hard sell techniques. 

My mum and I got a free time trial from her calling into some radio station promotion. With a fairly open mind, we went ahead to book our first appointment with them. True enough, before we even started the free trial procedure they sat us down and started the age-old gimmick of scanning your skin and telling you how utterly horrible ur skin condition was and how it will worsen if you don't deal with it. 

After about 20minutes of dooms-day talk, they then flash photos of their "customers" who have experienced miraculous results. This endedoff with them saying that they are having a promotion for a package of 10 treatments. 

I understand that a business is a business and they have to sell products in order to stay in business, but to try and push us into signing on for a $1880 package before even allowing us to start our free trial session, is way to much and far to early. After insisting for about 10 minutes that we would like to try first before making any decisions, they finally agreed and let us start the facial. 

The facial itself was nothing special. The usual steps and the usual length of time facials usually take. Do note that my constant repetition of the word "usual", is not because I have limited vocabulary but rather it is the only word that stays true to exactly how mediocre the treatment was. Its didn't do any harm to my skin but it certainly did no good. About the same as if you cleanse then exfoliate your skin and put on a mask at home yourself. Except the latter of course cost about 1/10 the price you pay in Victoria Facelift. 

Procedure aside, we came out of the room after we were done and moved to leave. Immediately we were stopped and ushered into a small room by 2-3 beauticians who were standing by the counter. They said they already prepared a collagen drink and would like to debrief before we leave. Sensing that this is going to be another bout of hard sell, I immediately insisted on leaving, but the lady who did my mum's facial played the pity card and said her manager would be very angry at her for not completing the debriefing process. My mum being soft hearted said a drink won't hurt and thus we sat down once more. 

They brought up the $1880 package again, do note that the $1880 is for my mum's 10 treatment package, I can't remember how much they offered me, but I do remember them saying that I was entitled to a student rate of $1280, which was such utter bullshit. Anyways, the drink was finished and we wanted to leave but they wouldn't let us go and just as I stood up, one of their colleagues ran in and said they will make an exception and allow us to try an extra 3 sessions for $348 a person. 

The whole thing went on for about 30mins, eventually my mum succumbed and signed the both of us on for another 3 sessions. As unhappy as I was about being pushed into buying I don't like very much I let it go because $348 was not a big enough deal to flip out at my mum. 

This review is split into 2 because google has a character limit, but I am so throughly annoyed at the place I feel a strong need to warn everyone about it.
August 20, 2016 at 10:44 PM 
chanelseah said... This review is split into 2 because google has a character limit, but I am so throughly annoyed at the place I feel a strong need to warn everyone about it. 

Part 2:
2 sessions went by with constant hard sell from the moment we step in until we leave. Both sessions ended up with us sitting in the same room for 15-20mins steadily refusing an extension to our package. 

Finally, on finishing the last session, we stood to leave straightaway because we have heard enough of their relentless jabber. This time, they stopped us at the door and claimed that we have won their lucky draw. The prize was one more free session, arguably the biggest bullshit I've ever heard. They started to get really rude and had horrible attitudes when we ignored their insistence for us to book an appointment for that "free" session. 


 

I thought the matter was over, but who knows, they called again the following week and the week after. My mum got really pissed and told to them to stop. We didn't hear from them again until 3-4 months later, which is 2 weeks ago they called AGAIN and asked us to book an appointment for the "free session". When my mum refused, they said they cannot close our file unless we either come down and finish that "free" session or come down to sign off saying that we don't want that "free" session. WHAT BULLSHIT. Before hanging up, my mum warned them not to call me because she know I was busy and had meetings regularly but who knows, I just got a called from them yesterday saying the same story. I tried to be polite and said no but she insisted on me hearing her out about how their company policy requires us to come down and sign off a form to reject the last "free" session. I tolerated for as long as I could and when she (by the name of EUNICE) won't shut up, I simply hung up the phone. 

Unbelievably, 30mins later they got another beautician to call me and interrupted me in the middle of a meeting. I really couldn't take it anymore and told her off. If I could sue/officially lodge a complain at the consumer's association for harassment, I would do so. 

I hope that everyone out there reads this and NEVER step into this place ever. There are hundreds of beauty centers out there who have the same if not better treatments than them. One of the most horrible experiences imaginable.
August 20, 2016 at 10:44 PM 
Mummy Chan said... Dear chanelseah, 
Thank you so much for leaving your comment and I am so so sorry to learn your horrible experience with them. I do think my readers would thank you for sharing this too.. 

I must say a lot of beauty salons have the same kind of hard sale tactics, but over the years most have learned their lessons, so I totally didn't expect to experience such treatment, I seriously felt being threatened when I was there. And hopefully those who read about our experience, will be firm in rejecting their offers because we consumers definitely do not deserve this kind of service.
August 22, 2016 at 3:44 PM